OUR QUALITY PROMISE:
If there is a problem with a product or an error on your order, e-mail support@funnyparentgifts.com and we will assist you. If we’ve sent you the wrong or a damaged item, we will take care of return shipping and ship a replacement at no additional charge to you.
To be eligible for a refund or exchange, items must be returned within 30 days of the delivery date, unused, and in the same condition that you received it. Gift cards are non-refundable. Returns of bulk or wholesale orders are not accepted unless damaged or incorrect stock have been received.
There are certain situations where refunds or exchanges may be denied:
- Products with obvious signs of use
- Any item not in its original condition, damaged, or missing parts for reasons not due to our error
- PERSONALIZED merchandise that has not been damaged due to an error on our part. If a personalized item arrives damaged, we will exchange it for the same item with the same personalization as the original order after we receive the damaged item back at our warehouse.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
Once the returned item is received, please allow 7 to 10 business days for the item to be verified and processed by our returns department. The purchase price of the item(s) plus any applicable tax will be credited back to your original form of payment.
Late or missing refunds:
If you haven’t received a refund within one week of being notified that your refund request was approved, first check your bank account. Then contact your credit card company as it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at support@funnyparentgifts.com.
Gifts:
If the item was a gift and you are not the original purchaser, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you.
Please return this completed form with the item(s) that you are returning or exchanging. Send the items in the original packaging (or a different packaging, as long as it’s appropriately sized and protected). We suggest using a carrier that provides tracking as Funny Parent Gifts is not responsible for lost shipments.
Send your item to:
Funny Parent Gifts
1401 Lavaca Street #99
Austin, Texas 78701
USA
